Shipping & Delivery Policy

Welcome to In Him® Studio. We strive to ensure that every order reaches you safely and as quickly as possible.

Please read the information below regarding our shipping and delivery services.

South Africa (Local Orders)

Orders placed through the In Him® Studio website for customers within South Africa are carefully prepared and shipped once payment has been confirmed.

Delivery Partner

Local deliveries are fulfilled through trusted courier partners,  depending on the delivery option selected during checkout.

Shipping costs are calculated automatically at checkout based on factors such as:

• Delivery destination

• Parcel size

• Parcel weight

• Selected delivery method

Because shipping costs vary, we are unable to provide a fixed delivery fee on our website.

Processing Time

Orders are generally processed within 2–5 business days, although custom artwork, commissioned pieces, or made-to-order products may require additional production time.

Estimated Delivery

Once dispatched, delivery typically takes 2–7 business days, depending on your location within South Africa.

Please note that delivery times are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.

International Orders

International merchandise is fulfilled through our official In Him® Studio – Spreadshop, operated by our trusted partner, Spreadshirt.

All printing, packaging, shipping, customer service, returns, exchanges, and order support for international merchandise are handled directly by Spreadshirt and its authorised shipping partners.

International shipping carriers may include:

• UPS

• DHL

• FedEx

• Postal services

• Other regional courier partners

The shipping carrier used depends on your country and the shipping option selected during checkout.

Shipping costs, delivery times, customs charges, and import duties are determined during the checkout process by Spreadshirt.

Tracking Your Order

Where available, tracking information will be provided once your order has been dispatched.

Customers are encouraged to monitor their shipment using the tracking information supplied by the courier.

Delivery Delays

While we work with reliable delivery partners, unexpected delays may occur due to:

• Severe weather

• Public holidays

• Customs inspections

• High seasonal demand

• Courier operational delays

In Him® Studio cannot guarantee delivery dates and is not liable for delays once an order has been handed to the shipping provider.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct before placing your order.

In Him® Studio cannot be held responsible for deliveries delayed or lost due to incorrect or incomplete customer information.

Lost or Damaged Parcels

If your order arrives damaged, ordered from our South African website, please contact us within 7 days of receiving your parcel and include photographs of both the packaging and the damaged item.

For international Spreadshop orders, all claims relating to damaged, defective, missing, or incorrect items must be submitted directly to Spreadshirt Customer Service in accordance with their policies.

Customs & Import Charges

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities.

These charges are not included in the purchase price or shipping costs unless specifically stated during checkout.

Contact Us

If you have any questions regarding shipping or delivery for orders placed through In Him® Studio, please contact us through our Contact Page.

For orders placed through our international In Him® Spreadshop, please contact Spreadshirt Customer Service directly using the support options provided with your order confirmation.